Mozy Review

Mozy Top 10 Best Online Backup

Mozy is probably one of the more popular online backup services on our 10BestOnline.com list due to their abundance of ads. They offer some innovative features for a competitive price, and have a well thought out, easy to use interface that even the novice computer user will understand. Mozy will give you peace of mind knowing that all your important personal files are safe and secure for years to come.

Price

Mozy offers a pricing plan that is more a-la-carte than some other online backup services. They offer a discount if you signup for a 1 or 2 year subscription.

125GB Subscription Plan (for up to 3 computers):

Monthly 1 Year 2 Years
$9.99 / mo $9.16 / mo $8.74 / mo

50GB Subscription Plan (for 1 computer):

Monthly 1 Year 2 Years
$5.99 / mo $5.49 / mo $5.24 / mo

If you would like to add storage to either plan listed above, Mozy charges $2/mo for every 20GB you would like to add to the storage space listed. If you would like to add additional computers, it is also a $2/mo charge per additional computer. Keep in mind that if you signup for the 125GB plan, 3 computers are included with that subscription. You can easily signup and download the Mozy software from their website (www.mozy.com).

Features

Mozy includes an abundance of great features that you expect from the 10 best online backup services. In addition to online backup, Mozy Stash provides syncing between multiple computers. This is a relatively new feature to Mozy (still in beta, meaning it is "experimental software") and requires you to go to your online account page to join this service. We hope this will just be incorporated into later versions of the Mozy software. Although you cannot sync with a mobile device, you can access all your files from their mobile apps for iPhone and Android devices.

Mozy allows you to backup any files you want and will also keep multiple versions of files so you can restore an earlier version if needed. A neat feature that Mozy offers is multiple restore options. After a loss, restore your files via the Mozy software, through the web, or by ordering a DVD with your files. They also have an improved Restore Manager allowing you to restore an entire computer with one click.

A unique feature Mozy offers is "Mozy 2xProtect". This feature allows you to configure a local backup through the Mozy software. So using Mozy you can setup your online cloud storage backup, and, for example, backup to an external hard drive. This allows a quicker restore option with the local backup, but also the added protection of off site remote backup. Imagine if your computer and external hard drive were stolen, your files are still protected at another physical location for you to retrieve later.

Features
Sync Multiple Computers - Windows & Mac
Access Files from Anywhere
Mobile File Access
Automatic or Scheduled Backups
Incremental Backup
Multiple Restore Options
File Versioning
Open and Locked File Support
Mozy 2xProtect
Near Continuous Data Protection
Military-grade File Protection
 
OS Support
Windows 7
Windows Vista
Windows XP
Mac OS X
 
Mobile Device Support
iPhone, iPad
Android
 

Screenshots (click to enlarge):

Status Backup Sets Online Access

Ease of Use

The Mozy software application is very easy to install and use. The user interface is sleek and simple so even the novice user can understand and navigate it. Mozy even offers "Backup Sets" where you can select a type of file, lets say "photos", and Mozy will search your hard drive for all photo type files. Then you can backup all your photos without even knowing where they are located on your hard drive by simply clicking on your "Photos" Backup Set. This is another reason why we like the ease of use of Mozy.

Mozy's online account pages are very simple and clear without any clutter allowing you to get to what you want (your files) very easily. Mozy can be set to perform scheduled backups or automated backups when your computer is idle. We recommend the automatic backups because once you set it, you don't have to worry about it again. We like just now simple all tasks are using Mozy's software, apps, and web page interfaces.

Speed

Here is where Mozy sort of lags behind, literally. Mozy is one of the slower services we tested. It only allows us to upload about 4GB a day, whereas other services can upload about 30GB a day of your data. Although many online backup services are slow during the initial backup, Mozy appears slower than others. Mozy does better with subsequent backups and syncing operations because is uses incremental backups which only sync or backup the files that have changed since the previous backup. You can also adjust or throttle your backup speed and set Mozy to either perform quicker backups or have your computer run faster. If speed is not your concern, only that your files get backed up securely, then you will have no problem with Mozy.

Security

Mozy puts a lot of emphasis on the security and protection of your data. All user data is encrypted locally using military-grade encryption, 256-bit AES and is transferred to their cloud servers using a secure SSL connection. You have the ability to choose a managed key (448-bit Blowfish algorithm key) or your own personal key (256-bit AES). We recommend choosing your own personal key as it is more secure. Keep in mind that Mozy will not know this key, so if you forget it, then you will not be able to restore your files.

Your files are stored in Mozy's state-of-the-art data centers which employ the highest security standards. They are also SAS70 (a high quality standard for information technology controls and security) and ISO certified.

Customer Support

Should you need some extra help, Mozy offers many support options. Their software is so easy to use that you should not need their support, but it is nice to know how many help options are there if you need them. Their support page has an extensive knowledge base, video tutorials, user's guides and documentation, and a user community forum. They also offer email and live chat support, but no phone support. Their business plan, MozyPro, comes with phone support included. We found their live chat support staff to be knowledgeable and friendly.

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